Terms and Conditions
Terms and Conditions
These terms and conditions apply to all purchases made through the website of Novae Rose, (address available upon request), and reachable via info@novaerose.co.uk.
By placing an order on our website, you agree to the following terms and conditions.
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Applicability
These terms apply to every order placed through the Novae Rose website. By completing a purchase, the customer confirms acceptance of these terms. -
Product Information
We make every effort to provide accurate and up-to-date product descriptions, images, and information. However, minor errors or inaccuracies may occur. Novae Rose reserves the right to correct such information without prior notice. -
Orders and Payment
Orders are processed once full payment has been received. Available payment methods may vary depending on the customer’s location. It is the responsibility of the customer to check which methods are available at checkout. -
Processing and Delivery
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Processing time: 1–3 business days
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Shipping time: 3–7 business days (depending on destination)
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Orders are shipped directly from our supplier in China
Delivery times are estimates and may vary due to factors beyond our control, such as customs delays or local courier issues.
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Returns and Cancellations
For all information regarding returns, please refer to our separate Return Policy. -
Liability
Novae Rose is not responsible for any loss or damage during shipment if the tracking information indicates that the parcel has been delivered to the address provided by the customer. Customers are responsible for ensuring that their delivery information is accurate. -
Intellectual Property
All content on this website, including text, photographs, graphics, and logos, is the intellectual property of Novae Rose and may not be reproduced, distributed, or used without written permission. -
Complaints
If you have a complaint, please contact us in writing at info@novaerose.co.uk. We aim to respond to all enquiries within five business days. -
Governing Law
These terms and conditions are governed by and interpreted in accordance with the laws of England and Wales.