Shipping and Delivery Policy

Shipping and Delivery Policy

At NOVAE ROSE, we aim to deliver your order as quickly and accurately as possible. This document outlines our shipping and delivery policy.

Processing Time
All orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Delivery Time
The average delivery time is 3 to 7 business days, depending on your location. Please note that delivery times may be extended during busy periods or due to customs inspections and import procedures.

Shipping Method and Origin
All orders are shipped directly from our supplier in China. Depending on your country of delivery, additional customs duties or import taxes may apply. These costs are the responsibility of the customer.

Shipping Costs
Shipping costs are calculated at checkout and depend on the weight of your order, the destination, and the selected shipping method.

Responsibility During Shipping

• Once tracking information confirms that the parcel has been delivered to the address provided, responsibility for the package transfers to the customer.

• Please ensure that your shipping address is entered correctly. Any errors must be reported within 24 hours of placing the order.

For any questions regarding shipping or delivery, please contact us at info@novaerose.co.uk.